Still problems with Monmouthshire council website
6:01pm Wednesday 4th September 2013 in News
MONMOUTHSHIRE council's new £11,000 website is still encountering technical glitches more than three weeks into its launch.
Fifteeen people have emailed the local authority suggesting areas where it can be improved, with several more posting on the website.
'Ruthatupcott' said: "Another waste of money and a waste of time. I am only trying to find out how to report that my recycling has not been collected again, so far I have had to register, waste time looking and then be irritated by the server timing out – and I am computer literate. Goodness help those who are less able! Why fix something that wasn’t broken or in this case break something that wasn’t broken."
But the council said the website, managed by just two people, will cut costs in the long run.
The average channel costs in local government are 17 pence per enquiry for the web, £4 for phone enquiries and £7.81 for face-to-face enquiries.
Using a free website host Wordpress, the site is responsive to mobile phone devices, its colours have been changed to suit people with visual impairments and jargon has been removed to make it easier to read.
The overall cost of the site was £11,350 including the site, build, accessibility testing and live testing, and the council web team will maintain and develop the site at no cost.
That's because the council does not need to pay license or support fees.
A council spokesman said the glitches should be ironed out this week: "Most of the problems the site has faced have been dealt with by the council’s IT provider - there were database issues that had not occurred on the test server when the site was tested before launch. This affected some of the content on the site."
The most recent post on the council’s website asks people for their thoughts about how to improve the planning section.
“Our website will never again be static, there will always be room for improvement,” it says.
Have your say at monmouthshire.gov.uk under ‘Help us to improve.’
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