Torfaen ‘Welsh Water refund’ call is a con trick

TORFAEN Council's trading standards service is warning residents to be aware of a company, cold-calling people and claiming that they are working with Welsh Water.

Residents have experienced a fraud caller claiming that they are conducting a survey in order to see if they are entitled to a refund/rebate.

The company mention sewage, quality of water and overpayment of bills.

People are then asked details of their bills and told they are due a refund/rebate.

It is then explained that in order for the company to carry out an investigation the consumer would need to make a payment upfront. They are then asked for personal and credit/debit card details.

Residents should be aware that Welsh Water is currently not working with any company offering this service.

If residents are contacted they should report the incident to Action Fraud on 0300 1232040 or contact them via their website at


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