BAD-MANNERED guests are making life hell for the management at some of Britain's top hotels, according to a survey by the British Hospitality Association.
More than 80% of hotel owners say guests are increasingly prone to complain and are much more demanding.
One hotel manager said: ''Guests appear to have lost their manners completely, being rude and aggressive, often for no reason at all.''
Jeremy Logie, chief executive of the BHA, said: ''There is no doubt that the traditional British attitude to complaining has changed.''
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