EARLY last November I attended a splendid 3i concert in Glasgow's
Kelvingrove Museum and Art Gallery. Amidst the throng at supper
afterwards I saw many familiar faces, including Tom Lambie, managing
director of Highlander Snacks, the Bathgate-based, Italian-owned crisp
manufacturer, and Debbie Peterson, the ebullient founder of Govan's own
California Cake & Cookie Company.
Little did I realise at the time that the pair had been involved, for
months, in tense negotiations about the future of Debbie Peterson's high
profile venture, slogan: Homestead history in the baking.
Nor was it obvious from their expressions that that weekend was
proving pivotal in the whole unfolding drama, with Peterson seizing on a
chance suggestion from her concert companion to initiate a bit of
do-it-yourself fund-raising to help save her company.
The end result was announced in late January. 3i injected #325,000
into CC&C through its fast-track, low-cost core capital scheme. Other
investors took the new capital injection to #500,000. Tom Lambie left
Highlander to become California's executive chairman, and managing
director Peterson -- now sitting face-to-face with Lambie at two desks
shoe-horned into the company's modest offices -- is devoting her
considerable energies to redoubling CC&C's sales and marketing push.
The deal had actually been completed a week before Christmas. In
keeping with the intensity of the main drama, the climax had not been
without its moments. The day 3i said yes to the package, CC&C's bankers
actually pulled the plug. For five hours Debbie Peterson's creation was
in financial limbo, until the banking relationship was reinstated. Both
she and Lambie stress that, despite the bank's occasional nervousness,
it has, for the most part, been highly supportive.
But both she and Lambie also insist that, throughout the saga, the
baker's commitment to its customers did not falter once. In spite of all
the dark clouds swirling around CC&C's very future, the brownies and
portions of carrot cake and mud pie continued to flow.
''We could write a book about it'' says Lambie ''and it would make
better reading than Harvey-Jones. But in situations like that you've got
to stick at it.'' California's new chairman should know. He's shouldered
more than his share of disappointments and tense corporate negotiations.
In 1987, he lost out to whisky distiller Robertson & Baxter in a bid
to stage a management buy-out of Paterson-Bronte, the oatcake and
shortbread maker then owned by Argyll. And, having moved on to lead a
start-up, Forth Valley Foods, with some of the redundant workforce from
the Golden Wonder crisp factory in Broxburn, he saw that brave venture
end up in receivership in February 1991.
Lambie had continued to run the renamed Highlander Snacks when the
Italian group Unichips Finanziaria bought Forth Valley from the
receiver. Of his interest in moving to California he says only: ''I had
decided I wanted to try pastures new.''
The move to Govan is, in fact, a move back to pastures old for Lambie.
As a technical chemist, fresh from university, his first job was with
Lyon's Bakery in premises bought from the Galbraith grocery chain. These
premises are now the Elderpark Workspace, where CC&C is a tenant. ''This
is where Lyons had its slab cake manufacturing'' says Lambie, waving a
hand at the office he shares with Debbie Peterson.
The chain of events which brought the pair together goes back quite a
long way. Debbie Peterson -- yes, she is an American and yes, she does
hail from California -- founded CC&C in 1983. The years since have been
marked not just by the introduction of transatlantic bakery favourites
to Scottish palates, but also by sustained publicity and a clutch of
business awards.
Latterly CC&C had a turnover of some #2m. But, in Tom Lambie's words,
it had the profile of a business turning over #10 to #15m. Debbie
Peterson recognises the dichotomy.
''We recognised early on that we had to get the brand well-known
before the competition moved in. In fact we got a longer honeymoon than
I expected. We continued to innovate. Not only were we first with
American bakery products, we were first with single packaged portions.
And we were first to brand caramel shortcake as millionaire's
shortbread.
''But our capital base remained pretty slim. We were warned we would
need additional resources if we ran into trouble. And we started to look
at these issues two years back. The team who had started the company
were all in their teens and early twenties. We had reached the stage
where we had to grow up, and bring in the kind of management trained in
corporate baking Britain.''
With that corporate rethink underway, California hit a major problem.
Its English distributor ran into financial difficulties. With CC&C owed
a total of #200,000, payments began to take longer and longer. Peterson
faced a dilemma. She wanted the money owed -- and took some tough
measures to recoup it -- but she couldn't afford to jeopardise
California's share of the key English market.
Towards the end of 1992, the crisis caused by the distributor was
exacerbated by the traditional low-demand period for CC&C's products.
Cash got very tight. ''We called in our major suppliers and explained
the situation'' Peterson recalls. ''They were very supportive and kept
us going.''
She also called a friend at the Glasgow Development Agency. The GDA
asked James Finlay Bank to assess California's position. Finlay's
assessment was that, if Peterson could trade through California's
immediate problems, a refinancing exercise could be successfully
mounted.
Peterson called in some family money and, with help from the Govan
Initiative, bought a #40,000 breathing space. A rescue had been in
prospect for her English distributor but, by January 1993, that had
collapsed and the business ended up in receivership.
Drawing on her inner strengths -- ''I wasn't ready to lay down and
die. I had a lot of confidence in our products and our company. I would
have been letting down our suppliers, our customers and the 80 people
who work here. I wasn't prepared to do that.'' -- Peterson managed to
strike a deal with the people who purchased her English suppliers assets
from the receiver.
In essence, thanks in part to some sterling work by Eric Galbraith at
Dorman Jeffrey, the new owners bought a distribution agreement from
CC&C, which meant California would recoup most of what it was owed over
a three year period. ''It was a win, win, win situation'' says Peterson
now.
With the immediate crisis resolved, Peterson put her business plans to
the GDA and 3i, who introduced her to Tom Lambie but put off any
decision on investment for six months. GDA seemed willing to invest.
She was introduced to a number of people who might fill that ambition
to attract ''corporate baking Britain'' talent into California. ''I felt
most comfortable with Tom Lambie,'' she says now. ''Tom saw an
opportunity to turn our manufacturing operation up a gear. I would be
able to use my skills to go out and sell the product. It was such a good
combination.''
Not everyone saw it that way. In July the GDA made a formal offer to
inject #75,000 into CC&C. But that offer then seemed to drift into
bureaucratic suspension. Part of the problem was that the local
enterprise company had wanted Peterson to team up, not with Lambie, but
with another potential investor willing to put #50,000 into CC&C.
Peterson went quite far down the road with this individual. But she
grew increasingly suspicious about his motives. She became increasingly
convined that he wanted control of California on the cheap. She says he
began to phone suppliers, trying to undermine her credibility.
In the end he backed away, by which time GDA had reversed its previous
offer to invest in California. At one stage, Peterson says, she was told
there were bigger rescue priorities on the other side of the river,
where the GDA was heavily involved in creating a phoenix operation at
Albion'saxle plant.
Tom Lambie backed off when GDA said no. But stayed in touch. That
painful summer had culminated in the bank calling in CC&C's overdraft
facilities, then agreeing to a six week extension when Debbie Peterson
agreed to dispense with her existing board.
By November, and the night of that 3i concert, Peterson was beginning
to despair. On the way to Kelvingrove, her companion said: ''Why not try
and get 50 individuals, say, to invest #500 each?'' By the end of the
evening Peterson, with typical attack, had garnered pledges totalling
#2000, including one from Tom Lambie.
Next morning she phoned James Finlay Bank. ''If you can come up with
#20,000 over the weekend we may have a proposition'' she was told. She
actually managed #13,000 in pledges by the following Monday. But it was
enough to reopen talks with 3i's Roy McKelvie.
What followed happened very quickly. 3i came in with its core capital.
To its credit the GDA went back to its original position and subscribed
#75,000. The Govan Initiative and Strathclyde Business Development also
contributed to the package. The bank, despite those moments of
nervousness, has helped with new sales leads since the package was
confirmed.
''We have'' says Lambie ''done three things with the new money. First
we have sufficient working capital to ensure we are not looking over our
shoulders every five minutes. We have invested selectively in new
equipment to improve our manufacturing efficiency. And we are developing
our marketing and sales side.''
From next month, those cookies and portions of mud and maple pie and
all the rest of the range will appear with new labels in striking new
point-of-sale boxes. There are new slogans: For the California range
''Life is uncertain, eat dessert first'' and for the Millionaire's
Shortbread range ''It's seriously rich''.
The new marketing treatment should build on CC&C's expanding customer
base, with steady inroads being made into airline catering, cross
channel ferries and inter-city trains. ''We are in the snack business
and it's total definition'' says Lambie. ''We are selling to customers
who are seeking quality but also insist on value for money.''
Little more than a year ago, Debbie Peterson wrote in The Herald
''Failure is not a fault, it is the downside of the risk of trying.''
Happily she has tried and happily, despite the scares and alarms of the
past year and a half, she has not yet failed. With Tom Lambie on board,
they could turn into a very formidable duo.
Why are you making commenting on The Herald only available to subscribers?
It should have been a safe space for informed debate, somewhere for readers to discuss issues around the biggest stories of the day, but all too often the below the line comments on most websites have become bogged down by off-topic discussions and abuse.
heraldscotland.com is tackling this problem by allowing only subscribers to comment.
We are doing this to improve the experience for our loyal readers and we believe it will reduce the ability of trolls and troublemakers, who occasionally find their way onto our site, to abuse our journalists and readers. We also hope it will help the comments section fulfil its promise as a part of Scotland's conversation with itself.
We are lucky at The Herald. We are read by an informed, educated readership who can add their knowledge and insights to our stories.
That is invaluable.
We are making the subscriber-only change to support our valued readers, who tell us they don't want the site cluttered up with irrelevant comments, untruths and abuse.
In the past, the journalist’s job was to collect and distribute information to the audience. Technology means that readers can shape a discussion. We look forward to hearing from you on heraldscotland.com
Comments & Moderation
Readers’ comments: You are personally liable for the content of any comments you upload to this website, so please act responsibly. We do not pre-moderate or monitor readers’ comments appearing on our websites, but we do post-moderate in response to complaints we receive or otherwise when a potential problem comes to our attention. You can make a complaint by using the ‘report this post’ link . We may then apply our discretion under the user terms to amend or delete comments.
Post moderation is undertaken full-time 9am-6pm on weekdays, and on a part-time basis outwith those hours.
Read the rules hereComments are closed on this article